Privacy Policy
Last Updated: 12/02/2026
Welcome to www.expertsolar.co.uk. This Privacy Policy explains how UK Sustainability Group Limited ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website or use our services.
We are committed to protecting your privacy. If you have any questions about this policy, please contact us at hello@expertenergygroup.co.uk.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services.
Contact Data: Name, email address, telephone number, and postal address (specifically for site surveys and installations).
Property Data: Information about your property, energy usage, and roof type to provide accurate solar installation quotes.
Technical Data: IP address, browser type, operating system, and details about your visit (collected via cookies and tracking technologies).
2. How We Use Your Information
We use the information we collect for several purposes, including:
Providing Quotes: To process your inquiries and provide accurate solar panel and battery storage estimates.
Service Delivery: To carry out installations, maintenance, and warranty services.
Communication: To send you updates regarding your project or respond to customer service requests.
Compliance: To meet our legal obligations (e.g., MCS certification, building regulations, and tax requirements).
Marketing: With your explicit consent, to send you newsletters or promotional offers.
3. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases:
Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g., marketing).
Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., providing a quote).
Legal Obligation: Where processing is necessary for us to comply with the law.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights.
4. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:
Subcontractors & Engineers: To facilitate site visits and installations.
Accreditation Bodies: Such as MCS or RECC, to register your installation and provide certificates.
Service Providers: Third-party vendors who provide hosting, analytics (e.g., Google Analytics), and email delivery services.
Legal Requirements: If required by law or to protect the rights and safety of our company and customers.
5. Data Security
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this policy. For solar installations, we may retain certain data for the duration of your product warranties (typically up to 10–25 years) to provide ongoing support.
7. Your Rights
Under UK data protection law, you have the following rights:
Access: The right to request copies of your personal data.
Rectification: The right to request that we correct inaccurate information.
Erasure: The right to request that we delete your personal data (the "right to be forgotten").
Restriction: The right to request that we restrict the processing of your data.
Data Portability: The right to request the transfer of your data to another organization.
Objection: The right to object to our processing of your personal data.
8. Cookies
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to other websites. This privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Address: Unit 21 East Hanningfield Industrial Estate, Old Church Rd, Chelmsford CM3 8AB
Email: hello@expertenergygroup.co.uk
Phone: 0800 001 6724
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
